The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Process a request for information on issues and policies
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Request is documented using the appropriate recording system. Completed |
Evidence:
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Relevant notes are recorded from dialogue with the client and from correspondence. Completed |
Evidence:
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Approval to access information is sought and obtained and requests forwarded where appropriate. Completed |
Evidence:
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Client is actively listened to and questioned appropriately to clarify and elicit information provided. Completed |
Evidence:
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Identify sources and extract information
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Relevant sources and locations of information are identified, accessed and researched. Completed |
Evidence:
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Clear sequenced oral instructions are provided to colleagues required for assistance. Completed |
Evidence:
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Workplace policies and documentation relevant to the request are evaluated. Completed |
Evidence:
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Information relevant to the particular request is located and extracted and copied. Completed |
Evidence:
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Alternative methods to locate identified gaps in information. Completed |
Evidence:
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Evaluate information for meeting client request
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Information is evaluated for its validity and reliability and appropriateness to the client request. Completed |
Evidence:
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Client is engaged in effective dialogue to clarify indistinct or incorrect information. Completed |
Evidence:
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Additional information is obtained if available information is inadequate, unclear, conflicting or incorrect. Completed |
Evidence:
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Prepare and finalise report
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Report is developed, written, formatted and proofed according to enterprise policies and procedures. Completed |
Evidence:
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Report is checked for accuracy and intention. Completed |
Evidence:
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Review and sign off of report is arranged with designated person where required. Completed |
Evidence:
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Record of report/correspondence is made. Completed |
Evidence:
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Report/correspondence is forwarded to client. Completed |
Evidence:
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